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SMEsouk team

What is SMEsouk and what are its benefits?

What special deals can I avail through SMEsouk platform?

How can I register for the Webinars and Events listed on the SMEsouk platform?

Will I be able to view Deals , News or Webinars & Events without registering?

I have already registered in SMEsouk platform but I have forgotten my login credentials.

I already have RAKBANK Digital Banking access, can I access SMEsouk using it?

Why do I need to share my trade license, company date of incorporation and my business info for registration?

Will my mobile number, email , and business info be shared with third parties?

I have registered with a non-UAE mobile number and did not receive the OTP via phone, why?

I need to set up a new business, can I get support in acquiring a Trade License?

Can I access my digital banking through the SMEsouk platform?

Why can't I view my account balance and transactions for my RAKBANK Account?

Where can I get more details about my RAKBANK Account?

How can I open a Business Banking Account?

How can I apply for a Business Loan/Business Finance?

Are there any fees applicable for registration on SMEsouk?

Will I be required to share my account information, card details or PIN code anywhere on the SMEsouk platform?

How can I register and log in to the SMEsouk platform?

Where can I find more information regarding the listed partners?

Can I list my business on the SMEsouk Marketplace?

How can I become one of the SMEsouk partners?

I would like to know more about your digital product

Is SMEsouk managed by RAKBANK?

Can I get more information about the Merchant Acquiring facility?

Can I register all my companies using the same email and mobile number?

I do not have a bank account in the UAE, would I still be able to register on SMEsouk?

Where can I raise my personal feedback or complaint?

I would like to list my Deal in SMEsouk platform. How can I do it and what are the details required?

During the Deal detail upload, I was asked to submit a signed Partner Agreement . Why is this required?

Can I preview my Deal listing before submission?

The agreement will be available for viewing 15 minutes after the upload.

Is there any limitation on the type of file and size of the images I upload?

Can I add multiple locations for all the outlets I have?

After uploading the Deal information, how long will it take to get published on SMEsouk platform?

I received an email notification stating my Deal is approved. When will it be shown in the Marketplace section?

Can I have payment services included in my Deal

Can I list a Deal that is applicable outside of UAE?

Do I need to pay any fees to list my Deal in SMEsouk?

I received an email notification stating that my Deal is rejected. Where can I see the reason for rejection?

I received an email notification stating my Deal is returned for rework. Where can I see the review comments?

Can I renew my Deal which has expired or about to expire in upcoming days?

I would like to change my published Deal information on SMEsouk.

The Deal I have uploaded is not valid in my outlet anymore. How can I withdraw it from SMEsouk?

How can I edit my profile picture or company logo ?

I prefer not to receive any promotional SMS or email from SMEsouk. Where can I update my preferences?

I would like to know my Deal's performance in SMEsouk in terms of Likes, Views and Shares. Where can I view these information?

I have uploaded my Deal details, where can I check its status?

I have blocked my ID. How can I unblock it?

Is there a way to favourite a Deal so that I can view it later?

I am registered in SMEsouk platform but I am unable to find any option to upload my Deal.

Have more questions? Contact Support


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